FACTS & FAQ’s

 

FACTS & FAQ’s

1What date will you reopen for the 2022/2023 Season?

Saturday 25th November 2023.First session 11am-last session 3pm No pre booking required.Tickets are guaranteed for every session

Operating Hours Saturday and Sunday 11am to 4pm Last session is 3pm throughout the school term.

Open weekdays for corporate and school bookings of 20 people or more.(minimum 2 hour stay)by pre booking only.

Open 7 days a week over the NSW Xmas school holidays.

2Is pre booking required?
No need to pre book, just arrive 20 mins before your chosen session.Our sessions start 10 minutes before the hour for safety brief.
3 Are gift vouchers available?
Yes.Come down to the Aqua Park to Purchase or email us and we can have them posted to you.
4 Is the park open when it’s raining?
Of course.It’s more fun in the rain!!! The only time we close is in extreme weather including lightning,hail and strong wind.The park will only close for the session and reopen afterwards when it is safe to do so.(Keep up to date via our facebook page.)
5Is there a weight/height/age restriction?
No restrictions for weight and height. Under 4 are not allowed onto the aqua park Ages 4-6 must be accompanied by a responsible person at all times on the aqua park.
6Do you take card / EFTPOS?
Yes. Surcharges Apply 1.65% Tap & Go Transactions & .30cents flat on debit insert. Please be aware that due to limited 4G reception eftpos does not always work so bring cash to avoid disappointment on arrival.
7Can we bring our own shade & bbq’s?
If you like you may bring your own chairs,tables, shade structure & bbq’s as there is limited shade available.
8Can we bring our own food and drinks?
Yes, you may bring any of your own food. We do have a kiosk selling hot & cold drinks, slushees, hot dogs, fresh wraps,icecreams etc.
9Can we bring our own alcohol?
No alcohol consumption may take place before or while participating on the Aqua Park.
10Do I need to book or can I just come along?

You can just come along on the day, you do not have to pre book as the park can hold up to 200 people per session. Customers should arrive at least 20 minutes prior to their preferred time to allow for their ticket purchase, the signing in process and the safety brief. This time may become longer as peak season approaches.All patrons need to be on the bank, jackets on and ready to go 10 minutes prior to the session start time .Life jackets are included in the price.Late comers cannot join a session that has already started once the safety brief has been delivered.

*If you have a group of 15+ Aqua Park participants and would like to book a gathering please email us at info@bathurstaquapark.com.au or text or call 0402720256

11Do I need to sign a Waiver?
Yes, all participants must read and listen to our safety rules and sign a waiver before being allowed onto the park even if you have already signed a form previously and heard the safety speech.If you do not sign the waiver or listen to the WHOLE speech you will be refused entry on to the park. The Waiver form is available on site at the ticket booth and under the Safety Rules tab on our website.
12Do I need to be able to swim?
You must be able to swim or dog paddle 5 to 10 metres out to the first platform and be able to lift yourself up onto the obstacles on your own.We supply and fit all lifejackets. Unfortunately our attendants are unable to be with you one on one as they are guarding the whole park.
13Do I have to wear the Aqua Parks Life Jackets even if i have my own jacket?

Yes, you must wear Bathurst Aqua Park’s life Jackets as they are a commercial grade Australian Approved PFD Life Jacket.

Under no circumstance will you be allowed to wear your own life jacket.This is for safety and insurance compliance.

NEVER take off your Life Jacket on the park otherwise you will be removed from the park immediately with no refund.

14Do you have lifeguards on duty?
Yes we have Aqua Park Attendants on duty at all times complying with the relevant award guidelines.
15Refunds
We do not give refunds but in extreme circumstances may give you a return pass to the Aqua Park.This is not redeemable for cash and will be void if given to a third party or sold online .
CONTACT